These Terms & Conditions (“Terms”) govern your use of the website truebeautybycassy.com and any services, bookings, or communications provided by True Beauty by Cassy LLC DBA True Beauty Salon and Wellness (“we,” “our,” or “us”). By accessing our website or booking services, you agree to these Terms.

Services

True Beauty by Cassy LLC DBA True Beauty Salon and Wellness provides professional salon and wellness services, including hair and beauty services and educational scalp wellness services. All services are cosmetic and wellness-based in nature.

We do not diagnose, treat, cure, or prevent any medical or dermatological conditions. Any information provided is for educational and service purposes only and is not a substitute for medical advice.

Appointments & Booking

Appointments may be booked online or through approved booking platforms.

Some services may require a deposit to secure your appointment.

Appointment requests may be subject to review and confirmation.

You are responsible for providing accurate contact and booking information.

Deposits, Payments & Refunds

Deposits are non-refundable and applied toward your service unless otherwise stated.

Full payment is due at the time services are rendered.

All sales and services are final. No refunds are provided for completed services.

Cancellations & No-Shows

We ask for advance notice if you need to cancel or reschedule your appointment.

Cancellations made outside the stated cancellation window may result in loss of deposit or a cancellation fee.

No-shows may be charged the full service amount or may forfeit deposits.

Specific cancellation policies may be outlined at booking.

Late Arrivals

Please arrive on time for your scheduled appointment.

Arriving late may result in a shortened service to respect other clients’ appointments.

Late arrivals may still be charged the full service price.

Client Responsibility

Clients are responsible for:

Disclosing relevant health, hair, scalp, or skin information prior to services

Following pre- and post-service care instructions

Communicating concerns or questions before or during the service

Results vary by individual, and no specific outcomes are guaranteed.

SMS Communications & Text Messaging

By providing your mobile phone number to True Beauty by Cassy LLC DBA True Beauty Salon and Wellness, you consent to receive text messages related to your services.

SMS Use Cases

SMS communications may include:

Appointment confirmations and reminders

Booking updates or scheduling changes

Follow-up messages related to services

Promotional or seasonal offers related to True Beauty by Cassy LLC DBA True Beauty Salon and Wellness services

Message frequency may vary.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

Submitting a request through the contact form at https://truebeautybycassy.com/contact, indicating that you wish to be opted out of SMS communications

Or replying STOP to any text message received

Once opted out, you will no longer receive SMS messages unless you re-consent.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Carrier Liability Disclaimer

Mobile carriers are not responsible for delayed, undelivered, or misdirected messages. True Beauty by Cassy LLC DBA True Beauty Salon and Wellness is not liable for any delays or failures in the receipt of SMS messages, as delivery is subject to effective transmission from your mobile service provider and network availability.

SMS message delivery may be impacted by factors outside our control, including carrier outages, device settings, or network issues. By opting in to receive text messages, you acknowledge and accept these limitations.

Age Requirement

All services, bookings, and communications—including SMS communications—are intended for individuals 18 years of age or older. By using our website or services, you confirm that you are at least 18 years old.

Photography & Media

Photos or videos may be taken for documentation, education, or marketing purposes. Clients may opt out of media use at any time by notifying us in writing or in person.

Website Use

All content on truebeautybycassy.com, including text, images, logos, and branding, is the property of True Beauty by Cassy LLC DBA True Beauty Salon and Wellness and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

True Beauty by Cassy is not liable for:

Individual reactions to products or services

Outcomes based on incomplete or inaccurate information provided by the client

Conditions outside the scope of cosmetic and wellness services

By booking services, you agree to release True Beauty by Cassy LLC DBA True Beauty Salon and Wellness from liability related to services received, except in cases of gross negligence.

Third-Party Links & Services

Our website may include links or integrations with third-party services such as booking platforms, payment processors, or communication tools. We are not responsible for the content or policies of these third parties.

Policy Updates

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding these Terms & Conditions, please contact:

True Beauty by Cassy LLC DBA True Beauty Salon and Wellness
📧 [email protected]
🌐 truebeautybycassy.com